Are cabin crews unsympathetic to children?

Friday, 15 June 2012 10:08 AM

Do you think cabin crews pay enough attention to children? (Photo: Thinkstock)

Do you think cabin crews pay enough attention to children? (Photo: Thinkstock)

One in ten parents think that cabin crews are unsympathetic to their children's needs, according to Skyscanner.

Tears and tantrums appear to be the travel norm for holidaymakers with young children - over a third of parents have endured their child having a 'meltdown' on an aircraft and one in four children also refused to sit upright with their seatbelt fastened.

However, many of the arguments could all be down to a simple cause of miscommunication - 13 per cent of respondents said their children had become upset after abruptly being told to switch off electronic devices by the cabin crew with no explanation or understanding of why.

The price comparison site's survey has revealed that, whilst travelling with children can often be quite a challenging experience, many parents don't believe that their needs as a family are being met by airlines. 

Mary Porter, a Skyscanner representative, commented: "There can be some challenges when flying with young children as they are too young to understand why they are being told to do certain things, but this can be made less stressful for parents if cabin crew staff can be more patient and understanding during these times.

"Of course there are some safety requirements that must be met by every passenger whatever their age, however if cabin crew were specifically trained to understand the needs of families better and able to assist with the youngest of airline passengers, the experience could be stress-free for everyone and many of these negative experiences could be completely avoided."

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